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Customer Service

  • SHIPPING

    Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS published rates.

    Shipping Methods:
    UPS & USPS

    Expedited Shipping:

    We have expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Orders must be placed before 12pm Eastern Time Monday-Friday to receive guaranteed expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 12pm Eastern Time or on Friday/Saturday/Sunday normally ship the next business day.

    Shipping Time:

    Orders are normally shipped from our warehouse within 24 business hours of order placement.

    Please allow 5 - 7 business days for delivery.

  • FREE SHIPPING ON ORDERS OVER $40 - $4.95 FLAT RATE ON ORDERS UNDER $40

    The discount for free shipping will automatically apply to your cart containing $40 worth of eligible merchandise. Look for "Free Shipping” on Orders of $40+ • The shipping discount will automatically appear in your cart (excluding sales tax and shipping fees after all other discounts are applied) totaling $40 or more in eligible products.Offer valid only for orders shipped within the contiguous 48 U.S. states and to military APO/FPO addresses.May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of CognitiveDRD.com.

  • PRIVACY & SECURITY

    This is the website of CognitiveDRD.com We can be reached via e-mail at CustomerService@CognitiveDRD.com or Postal mail at 7111 Dixie Hwy Ste 113 Clarkston, MI 48346 United States. We collect payment information (e.g., credit card number and billing address) but no information on consumers who browse our website. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing, and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us an e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.

  • RETURNS & REPLACEMENTS

    All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a 15% restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. The initial cost of shipping is not eligible for refund. If the free shipping option was used, then the cost of this shipment will be subtracted from the refund amount. If any buy items to receive items free and then returned the item will be divided by the total number of items to obtain a cost per item for refund consideration. To request your Return Authorization Number, please follow these steps:

    1 - Read and agree to the Returns Policy and Procedure above.
    2 – Email: CustomerService@CognitiveDRD.com - We will need your order number and the Item ID number of the product you wish to return.

     

  • REFUSED ORDERS

    Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and restocking charge of 20%.